Snaapy collects information on our users in various ways, including your submissions to the Services, participation in the Services, registration and payment procedures, and through cookie and other tracking technology. Snaapy collects the following information:
"Personal Information" refers to information that specifically identifies who you are, such as your name, phone number, email, postal address, financial information, and if applicable information relating to certain support or customer service issues.
Snaapy collects financial information only as necessary to process payments. Snaapy’s third party payment processor may also collect financial information as necessary to process payments.
We collect information that you voluntarily provide as part of the Services, including messages, posts, comments, responses, reviews, and ratings you submit through the Services, ("User Generated Content"). Snaapy may in its sole discretion share your User Generated Content with others such as your business reviews, or use the User Generated Content per the “Submitted Content” provision in the Terms of Service. If you do not want certain information shared with others, you should not submit User Generated Content, or should not submit User Generated Content that contains information or Personal Information you do not want shared in this manner. Once you have submitted User Generated Content, we reserve the right to publish it in any medium to others, and it may become public.
Our Services may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used for any purpose by others who access them. Snaapy is not responsible for the Personal Information or other information you choose to submit in these areas.
We may collect general, non-personal, statistical information about the use of the Services, such as how many users visit a specific page on our website, how long they stay on that page, and which hyperlinks, if any, they click on. This information represents a generic overview of our users, including their collective viewing habits, and allows us and other third parties to modify information, promotions, offers and/or discounts on products and services based on user traffic and behavior. We collect this information through the use of technologies such as 'cookies' and web beacons, which are discussed in greater detail below. We collect this information in order to help enhance the Services to make for a better user experience.
We may supplement information you provide to us with information from other sources, such as information to validate or update your address, payment card or other demographic and lifestyle information. We use this information to help us maintain the accuracy of the information we collect, to enable us to fulfill our products and services, to target our communications so that we can inform you of products, services and offers that may be of interest, and for internal business analysis or other business purposes consistent with our mission.
We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services.
Tracking technologies may record information such as Internet domain and host names; protocol (IP) addresses; browser software and operating system types; clickstream patterns; the MAC address or other technical information from your mobile device; location information through GPS, WiFi, Bluetooth, or similar technologies; and dates and times that our Services are accessed. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the computers that 'serve up' webpages, automatically identify your computer by its IP address. The Services may also use technology called "tracer tags". These may also be referred to as "Pixels", "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our website and other ways you interact with our Services, such as purchases made through the Services, and allows us to track your geolocation for the purpose of listing Service Providers in your vicinity and to otherwise provide the Services to you. These tracer tags are used to help us to optimize and tailor our Services for you and other users of our Services. We may link the information we record using tracking technologies to Personal Information we collect.
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Snaapy and our website do not recognize DNT.
The information Snaapy collects is used in of the following ways:
(a) to book a service;
(b) to process payment for a transaction;
(c) for internal review;
(d) to improve the Services;
(e) to optimize third-party offers of products and/or services;
(f) to verify the legitimacy of reviews and ratings;
(g) to notify you about updates to the Services;
(h) to let you know about products, services, and promotions that you may be interested in;
(i) to get reviews and ratings;
(j) for our marketing purposes and the marketing of discounts offered through our Services by service contractors ("Service Providers");
(k) to fulfill and provide products and services, including personalized or enhanced services, requested by you;
(l) for internal business analysis or other business purposes consistent with our mission;
(m) and to carry out other purposes that are disclosed to you and to which you consent.
We may disclose your Personal Information to third parties as follows:
(a) We have your permission to make the disclosure;
(b) The disclosure is necessary for the purpose for which the personal information was obtained;
(c) The disclosure is to financial service providers or our third party payment processor in order to fulfill and carry out the purchase and provision of goods and services requested by you;
(d) The disclosure is permitted by relevant law;
(e) The Personal Information to be disclosed is otherwise publicly available in accordance with the applicable law;
(f) The disclosure is reasonably related to the sale or other disposition of all or part of our business or assets;
(g) The disclosure is for our own marketing purposes, or, with your authorization, for the marketing purposes of third parties;
(h) The disclosure is combined with information collected from other companies and used to improve and personalize services, content, and advertising from us or third parties;
(i) The party to whom the disclosure is made controls, is controlled by, or is under common control with Snaapy;
(k) The disclosure is in our sole discretion necessary for the establishment or maintenance of legal claims or legal compliance, to satisfy any law, regulation, subpoena or government request, or in connection with litigation;
(l) The disclosure is in our sole discretion about users who we believe are engaged in illegal activities or are otherwise in violation of our Snaapy Membership Agreement, even without a subpoena, warrant or court order; or
(m) The disclosure is to outside businesses to perform certain services for us, such as maintaining our Services, mailing lists, processing bookings and payments, sending postal mail, processing claims for lost or stolen certificates, providing marketing assistance, and data analysis ("Administrative Service Providers"), including Administrative Service Providers outside the country or jurisdiction in which you reside.
We may also disclose aggregate user data in order to describe the use of the Services to our existing or potential business partners or other third parties, or in response to a government request. We may also share aggregated demographic and preference data with third parties to enable the provision of targeted information, promotions, offers and/or discounts on products and services.
To help you review, edit, and control how we use much of the information we collect about you, you can visit your "My Profile" webpage. On the "My Profile" webpage, you can update certain information and privacy settings. You cannot, however, unsubscribe from receiving certain emails, such as account status and billing related emails, unless you close your account and fulfill any existing contractual obligations. You can also ask us whether we are keeping information about you; to provide you with access to any information we have about you; how your information is being used; update, correct, or delete your information, or opt-out of the collection and use of certain information by sending an email to firstname.lastname@example.org or by writing us at Snaapy, email@example.com specifying the nature and scope of your request. If you choose to delete your information or opt-out of the collection and use of your information, you understand that certain services, may no longer be available to you, potentially including revocation of your account. Please state in your correspondence the details of your request. We may require proof of your identity before we provide you with the requested information. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified, amended, or completed. Approved requests will be processed within ten (10) days of the date on which we receive the request.
The Personal Information you provide and we collect is stored within databases that we control directly or through our Administrative Service Providers. As we deem appropriate and as required by the applicable law, we use security measures appropriate for the sensitivity of the Personal Information and consistent with industry standards, including physical, organizational and technological protections, such as firewalls, to protect your Personal Information. We also use industry standard encryption technology to protect credit card and password information. However, since no security system is impenetrable, we cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.
Personal Information may only be accessed by persons within our organization, our third party service providers who require such access to provide you with the services indicated above, or any other party that you have provided us with authorization to share such information with.
We retain Personal Information that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to otherwise meet any legal requirements.
Your information may be transferred to, and maintained on, computers located outside of your state, province/territory, or country where the privacy laws may not be as protective as those where you live.
Snaapy may assign you a user ID and a password when you as part of your participation and access to the Services. Your user ID and password may only be used by you and the members of your household. You may not share your user ID and password with anyone else, and you are solely responsible for maintaining and protecting the confidentiality of your user ID and password. You are fully responsible for all activities that occur under your user ID and password. You can access and update your login information on your "My Profile" webpage.
Please note that you may have cookies placed on your computer by third party websites that refer you to our website. Although we do not share your Personal Information with these third party websites unless you have authorized us to do so, they may be able to link certain non-personally identifiable information we transfer to them with Personal Information they previously collected from you. Please review the privacy policies of each website you visit to better understand their privacy practices. In addition, Snaapy would like to inform you that anytime you click on links (including advertising banners), which take you to third party websites, you will be subject to the third parties' privacy policies. While we support the protection of our customer's privacy on the Internet, Snaapy expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties.
Snaapy does not intend the Services to be used by individuals under the age of majority within the jurisdiction within which they reside without the supervision of a parent or guardian of majority age. Snaapy relies upon such parents or guardians to determine if the Services is appropriate for the viewing, access, or participation by such individuals under the age of majority. If an individual under the age of majority uses the Services, such individual may only use the Services under the supervision of a parent or guardian of majority age.
We do not seek or knowingly collect any Personal Information about children under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.
If you are the parent or guardian of a minor child who has provided us with Personal Information, you may contact us using the information below to request it be deleted.
We share information with others as more fully set forth above in Disclosures and Transfers of Information. We share your information with other parts of our business and with our service providers. See above: Disclosures and Transfers of Information.
You may contact us with any questions, or to request a list of third parties to whom we may disclose information for marketing purposes and the categories of information we may disclose. See below:
Attn: Privacy Officer
We welcome your questions and comments.